About us

Care Wardens
“Keeping Yorkshire Safe & Secure”

All staff are trained to level 2 door supervisor standard which means they are trained to deal with difficult situations and respond in the correct manner.
All staff are DBS checked via the Sia.
This qualification covers modules in working with vulnerable people, safeguarding adults as well as young children, conflict management, and physical intervention.
We only hire and work with Sia door supervisor-trained staff as we know that they are trained against a regulated training matrix that is set by the home office. We have then created a training program as per the previous slide for our Care wardens to work through to support their role.

The colours used in our uniforms are back by studies regarding colours and emotions. We used a teal blue as it is
recognised as a calming colour.
It is distinctive and easily identifiable to support workers and residents. We added a soft grey fleece to complete the look for our wardens as we wanted to come away from a traditional security look for staff.
All staff wear body cameras to support and capture any evidence needed during the staff members’ shifts.

About us

Care Wardens
“Keeping Yorkshire Safe & Secure”

All staff are trained to level 2 door supervisor standard which means they are trained to deal with difficult situations and respond in the correct manner.
All staff are DBS checked via the Sia.
This qualification covers modules in working with vulnerable people, safeguarding adults as well as young children, conflict management, and physical intervention.
We only hire and work with Sia door supervisor-trained staff as we know that they are trained against a regulated training matrix that is set by the home office. We have then created a training program as per the previous slide for our Care wardens to work through to support their role.

The colours used in our uniforms are back by studies regarding colours and emotions. We used a teal blue as it is
recognised as a calming colour.
It is distinctive and easily identifiable to support workers and residents. We added a soft grey fleece to complete the look for our wardens as we wanted to come away from a traditional security look for staff.
All staff wear body cameras to support and capture any evidence needed during the staff members’ shifts.

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About us

Our Care Wardens typical day: Olicana
The shift starts 7am by taking a handover from a previous member of staff and looking at the report from the night shift. If any body cam footage needs downloading then it would be done during the day shift. At roughly around 9am the support worker would then come on shift and any information that needs handing over to regarding residents needs or if we have any safeguarding concerns to them.
Welfare checks would also be done with the support workers during the course of the day as well as deal with any contractors onsite directing them to parts of the building. They also take incoming calls via the security phones, provide customer service to residents for any of their support needs, etc, and log any incidents, care wardens would also book in new tenants.

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About us

At 5pm the support workers would finish their day and another team of care wardens would change over from the day shift. The role at night time would then include regular patrols around the building in two’s looking for any anti-social behaviour, dealing with any tenant’s issues, reporting any health and safety issues to the out-of-hours concept, and dealing with first aid situations if needed. All incidents would be logged in reports for supervisors and management of Smart Eire or Concept to oversee and deal with as they see fit.

Handovers would be done to the daytime shift at 7 am.

On the night time and weekends, the care wardens work in pairs to avoid lone working in the office and they are monitored on CCTV in the office area and reception. Body cameras are used for interactions with residents as soon as they leave the warden’s office. This has been put in place to safeguard staff from allegations and protect residents as evidence as reports are created and logged.

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About us

Our staff are put through the following qualifications:

  • Fire Marshal and Fire Awareness skills certificate.

  • Opiod overdose awareness and Narcam delivery

  • Highfields regulated Level 3 Emergency First Aid at Work qualification. Needles and Sharps Awareness certificate

  • Knife and Edged Weapons Awareness certificate (KEWAP). Level 2 NCFE regulated domestic violence awareness qualification

  • NCFE regulated Mental Health Awareness qualification. Three yearly Sia Door supervisor top-up course

  • At some sites with families staff will be paediatric first aid trained

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I sleep soundly at night knowing that Smart Eire Groups dedicated team is keeping a watchful eye on my property. Their 24/7 monitoring services have proven to be invaluable in ensuring the safety of my home and family. Their prompt response to any security alerts is truly commendable, and their professionalism sets them apart from the rest. Thank you, Smart Eire Group, for providing such a sense of security and peace of mind.